Clipr AI ("we", "us", "our") operates the Clipr AI application and the website cliprai.app. This Privacy Policy explains how we collect, use, and protect your information when you use our services, join our waitlist, or contact us.
Information We Collect
Waitlist information: If you join our waitlist, we collect your name, email address and phone number (all required), optionally the platform you stream on, and which link brought you to us. We use this to contact you when access becomes available and to understand who is asking for the product.
Account information: Your email address, username, and a hashed password. If you sign in with Apple in our iOS app, your Apple user ID and the email address Apple shares with us. If you add a profile picture, anyone with its link can see it.
Creators and videos you look up: Clipr doesn't connect to your Twitch, YouTube or Kick account. When you search for a creator or paste a link, we fetch that channel's or video's public information, and we save the creators you choose to keep. If you linked a Twitch or YouTube account during our early access, we kept that account's username, picture and sign-in tokens; disconnecting it under Account deletes them.
Your set-up answers: After you sign up (or on your next visit, if your account is older than these questions) we ask where you clip from, your own channel, the creators you clip, where you post, and whether captions and face tracking should start on. We use these to set up Home, Streams and the editor for you; your channel and creators are saved as your favorites. An optional second page asks how you make clips now, the hardest part, roughly what you pay for editing tools, what you stream, and whether we may contact you for a feedback chat and how. The answers are kept with your account, you can change them under Account → Preferences, and they are deleted with your account.
Videos you scan or upload: When you scan a stream or a video, we download the part you choose and transcribe it on our own servers. We keep the transcript and our AI's notes about the video to make later scans faster; for a public stream these are reused when another account scans the same stream. If you upload a video, we keep the original file for 7 days.
Clips and edits: Your clips and their details (timestamps, titles, scores, thumbnails, transcript text and any caption corrections), the exports you save to your Library, and the framing of your last export so you can reuse it.
Face analysis: When you turn on Face Detect, our own servers find the faces in a clip and compare them with each other to tell the people in it apart and follow the person you choose. These comparisons are made in memory and are not saved. We save where each face is in the clip over time and a small picture of each person's face so you can choose who to follow. These are kept with the clip for up to 30 days and deleted with your account.
What you type: Your Quick Find searches and corrections and your messages in the AI edit chat are sent to our AI providers to do what you ask.
Feedback: Messages you send through Feedback are stored with your account and emailed to our founders with your username and email address. "Something broke" reports are also sent to the founders' Telegram, and the text of feedback messages, without your name or email, is summarised each week by Google Gemini.
Payment information: When you subscribe or make a purchase, payment is handled by our payment processor. We never receive or store your full card number. We store a customer and subscription identifier, your plan, and the status and amount of your transactions.
Usage data: A history of your credits (grants, purchases and spending), a record of each scan and edit you run, including what it cost us in AI processing, and counts used for fair-use limits. We also record what you do with your clips — which ones you open, edit, export, save, download, favorite or delete, and where each sat in its list — and use it to learn which clips should be ranked first.
Push notification tokens: If you enable notifications, we store the device or browser token needed to deliver them.
Security and errors: To protect the service we keep short-lived counters by IP address range and by email address. If the app hits an error, we log it with your user ID, the page and your browser so we can fix it.
Cookies and Local Storage
We only use cookies the site needs: one that keeps you signed in, one that remembers you've entered the early-access code, and short-lived ones that protect sign-in and the waitlist form. Your browser also stores your session and unsent drafts on your device. We don't use advertising or analytics cookies.
Communications
Service emails: verifying your email, password resets, a notice to your old address if your email changes, and a receipt when you subscribe. These are needed to run your account.
Notifications: finished scans are announced by push notification if you allow them.
Waitlist: if you're on the waitlist, a founder may contact you by email, text message or direct message when your invite is ready.
Feedback chat: only if you said yes in your set-up answers, a founder may contact you the way you gave us to ask about Clipr. Change that answer under Account → Preferences to stop it.
We don't send marketing email. We do not sell your phone number or email address, and we do not share them with third parties for their own marketing.
How to opt out: reply STOP to any text message, or email support@cliprai.app and ask us not to contact you. Message and data rates may apply to SMS. Opting out does not stop essential service messages about an active account.
Third-Party Services
We rely on these providers to deliver the service. Each gets only what it needs, and we do not permit them to use it for their own purposes.
Anthropic (Claude): text only — transcripts, stream and clip titles, a clip's words, and what you type in Quick Find and the AI edit chat — to help find and edit clips.
Google (Gemini): video and sound from the parts you scan, pictures from clips, and transcripts, to help find and edit clips; and feedback text without names, for a weekly summary.
Cloudflare: hosting the site, our database and stored files, and the connection to our processing server.
Stripe processes web payments and receives your email address and our ID for your account. Apple and RevenueCat handle purchases in the iOS app.
Resend delivers our emails. Zoho hosts our support inbox, which receives feedback messages.
Telegram carries our founders' alerts: short notices that a scan finished or failed, with no clip titles or videos, and "Something broke" reports with your username or email.
Twitch, Kick and YouTube: public channel and video information, and the video downloads you ask for.
Google Fonts and Fontshare serve the app's fonts, so they see your IP address. Push services (Apple, Google, Mozilla and Expo) deliver notifications you turn on.
Content You Process
Clipr AI analyzes video that you choose: streams, which may not be your own, and videos you upload. You are responsible for having the right to process and publish the content you run through the service. We do not use your clips, uploads or the source videos to train AI models, and we do not publish your clips anywhere on your behalf. See our Terms of Service for the copyright and DMCA procedure.
YouTube
You can paste a link to a YouTube video. We fetch that video's public information and download the part you choose to scan. The clips you make, their transcripts and our notes are kept like those from any other source. Clipr doesn't connect to your YouTube or Google account. Your use of YouTube is subject to the YouTube Terms of Service, and Google's handling of data is described in Google's Privacy Policy.
Who at Clipr Can See Your Data
Our founders run the service. Their admin page shows the waitlist, feedback messages with the sender's username and email, totals of everyone's set-up answers with the username, email and contact details of anyone who agreed to a feedback chat, and what each scan cost with the account's email and the stream's title. They can reach stored files and our servers to keep the service running and to help you when you ask.
Data Storage and Security
Your data is stored with Cloudflare, and video processing runs on our own servers in the United States. All data is transmitted over HTTPS. Passwords are hashed using industry-standard algorithms before storage and are never stored in readable form. Access to your clip library is restricted to your own account.
No service can guarantee perfect security. If we become aware of a breach affecting your personal information, we will notify affected users.
Data Retention
Account data is kept while your account is active.
Clips: kept while you have an account. Removing a clip from Clips takes it out of your library; the file is deleted when you delete your account.
Uploaded videos: the original file is deleted 7 days after upload. Clips you made from it stay.
Library: kept until you delete an export or your account.
Transcripts and video notes: for public streams, kept and reused (see "Videos you scan or upload"); for videos you upload, kept while you have your account so you can keep editing your clips, and deleted with it.
Face analysis: up to 30 days, and deleted with your account.
Working files (downloaded audio and video) are deleted within about a day; our processing server's own copy of a clip after 30 days.
Server logs, which include your user ID and what you type into searches and chats, are kept for 30 days.
Waitlist entries are kept until you create an account or ask us to remove you. When you create an account, the details you gave the waitlist (name, phone number, handles) are erased; only the record that your email was invited remains, and it is deleted with your account. If we stop operating the waitlist, we will delete the remaining entries.
Payment records are kept by Stripe (and Apple for iOS purchases) for as long as the law requires.
When you delete your account, your account information, clips, uploads, Library and the other data above are deleted right away, and copies in our backups are erased within about four months.
Your Rights
You have the right to:
Access your data: View your account, clips and Library in the app, or request a copy by emailing us.
Correct your data: Update your account details in the app, or ask us to correct information we hold.
Delete your account: On the web, from Account → Account → Danger Zone (you'll be asked for your password); in the iOS app, from the Profile tab. This also cancels a subscription bought on our website. The action is irreversible.
Be removed from the waitlist: Email support@cliprai.app and we will delete your waitlist entry, including your phone number.
Stop being contacted: See "Communications" above.
Download your clips: You can download your clips and exports directly from the app.
To exercise any of these rights, contact support@cliprai.app. We do not discriminate against you for exercising them.
Children's Privacy
Clipr AI is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at support@cliprai.app.